General

Getting Started

• What is the app TGCT & Me and who is it for?
• What does the TGCT & Me App do?
• Which devices and operating systems does the app support?
• Is the TGCT & Me app free to use?
• How do I create an account?
• How do I log in for the first time?

See all 7 articles

Account & Access

• How do I reset my password?
• I can’t log in - what should I do?
• I’m not receiving a verification or reset email, what do I do?
• How do I update my account details?
• How do I delete or deactivate my account?
• How do I update/change my email?

See all 9 articles

Using the Application

• How do I navigate the app?
• What are the main features of the app?
• I want to share my app data with my healthcare provider. How can I do that?
• Where can I find more information on how to use the app?

Technical Troubleshooting

• The app won't open or crashes - What should I do?
• The app is slow or not responding - What should I do?
• I’m seeing an error message - what does it mean?
• My data is not saving or syncing, what do I do?
• How do I update the app?
• How do I contact support?

See all 8 articles

Privacy

• What information does the app collect, and why?
• How is my data protected and kept private?
• Where is my data processed, and who can access it?
• Do you share my data with partners and use it for advertising?
• How long do you keep my data, and how can I control it?

Using the App Safely

• Is this app intended as a treatment for TGCT?
• What should I do if I experience problems using the app?
• What should I do if I experience an adverse event or safety issue as a result of using this app?
• What are the risks associated with this app?
• What should I do if I experience a medical emergency while using this app?