If you experience an adverse event or safety issue during usage of the app:
- Contact your healthcare provider promptly.
- Do not delay or disregard medical advice because of information in this app.
You can also inform us by tapping “Submit a support request” at the top of this Help Center page or at the bottom of this article and following the prompts to describe the issue you experienced while using the app.
Safety related reports are handled as a priority by our team, and we may be required to follow up with you or report the information to health authorities, in line with our legal and regulatory obligations.