The app won't open or crashes - What should I do?

If the app isn’t opening or is closing unexpectedly, try the steps below:

1. Close and reopen the app 
   Fully close the app, then open it again.
2. Restart your phone 
   Turn your phone off and back on, then try opening the app.
3. Update the app 
   Make sure you’re using the latest version of the app from the Apple App Store or Google Play Store.
4. Delete and reinstall the app 
   If the issue continues, try deleting the app from your device and reinstalling it. Deleting the app will not delete your account or your saved information.

If the app still won’t open, please tap “Submit a support request” at the top of this Help Center page or at the bottom of this article and follow the prompts to contact our support team. We’ll be happy to help.