The app is slow or not responding - What should I do?

If the app feels slow or isn’t responding, try the steps below:

1. Check your internet connection 
   Make sure your phone is connected to Wi-Fi or cellular data. Try switching from one to the other.
2. Close and reopen the app
   Fully close the app, then open it again.
3. Log out and log back in
   Log out of the app, then log in again using your email address and password.
4. Delete and reinstall the app
   If the issue continues, try deleting the app from your device and reinstalling it. 
   Deleting the app will not delete your account or your saved information.

If the app continues to run slowly or becomes unresponsive, please tap “Submit a support request” at the top of this Help Center page or at the bottom of this article and follow the prompts to contact our support team. We’ll be happy to help.